Returns & Exchanges

At URB, we want you to be completely satisfied with your purchase. If your new fashion piece isn't the perfect fit, you can return or exchange it within 30 days of delivery.

1

Initiate Your Request

Log into our online portal with your order number and email address to select the items you wish to return or exchange.

2

Prepare the Package

Place the unworn items with original tags attached back into the original shipping box or any secure mailing bag.

3

Attach the Label

Download and print the prepaid shipping label provided via email and affix it firmly to the outside of your package.

4

Drop Off and Track

Hand your package to the designated carrier and keep your receipt; we will process your refund or exchange once the items pass inspection.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing